At Strategic Therapeutic Solutions, we know reaching out for help can feel overwhelming. We welcome an Intake and Admissions Coordinator who brings warmth, patience, and clear communication to each conversation, helping prospective clients and referral partners feel supported from the very first contact.
You will join our intake and administrative team, working closely with the Administrative Operations Coordinator and STS’s skilled and compassionate interdisciplinary treatment team. Your role helps connect clients with the right professionals and supports coordinated care from the first inquiry through assessment, admission, and the beginning of their healing journey.
How You Will Make a Difference
- Respond warmly to inquiries and referrals, listen to concerns, and explain STS programs and next steps clearly.
- Gather required intake information, coordinate paperwork and consents, and schedule clinical assessments.
- Verify benefits and eligibility, support authorization follow up, and explain anticipated payment information without guaranteeing coverage.
- Track referrals and pending admissions, follow up respectfully, and help resolve missing information or access barriers.
- Coordinate handoffs with the administrative and clinical teams so clients know what to expect before starting services.
- Maintain accurate records, protect confidentiality, follow crisis escalation procedures, and leave clinical eligibility and level of care decisions to qualified clinicians.
What You Will Bring
High school diploma or equivalent; strong customer service, organization, computer, and communication skills; ability to handle confidential information accurately and sensitively.
Experience We Welcome
Behavioral health intake, insurance verification, referral coordination, EHR use, and experience working with individuals seeking care.
Your Role at STS
Reports to: Administrative Operations Coordinator or CEO designee; clinical questions go to the designated clinician. Primarily office based with telephone and approved electronic coordination. Scheduling reflects assigned intake coverage and program needs.
Growing With Purpose
We welcome your perspective and the care you bring to this work. Bring respect for client choice, dependable follow through, and a commitment to learning. Complete required training and screening, protect confidentiality, and work within your qualifications. Essential duties may be performed with reasonable accommodation.
We Would Love to Meet You
Apply below with your resume, credentials, and availability. Tell us what draws you to STS and how you hope to contribute. Schedule, employment arrangements, and compensation are discussed for each opportunity.
